FAQ

EPSoft provides a unique combination of business process expertise, cloud-native automation technology, and comprehensive data services that allow business users...

Built for business users, EZFlow is an easy-to-use platform for improving how work gets done, helping businesses modernize existing processes...

Process Intelligence EZFlow has built-in process intelligence capabilities. It includes a powerful process mining algorithm to easily expose process bottlenecks...

Some platforms are ideal for pre-built, out-of-the-box use cases like onboarding or ITSM. Other solutions work well, but are exclusively...

Yes! Built for multiple personas, EZFlow provides built-in features for collaboration, driving better visibility and measurable impact across the organization.

Yes. EZFlow easily integrates with other platforms, helping you quickly build additional automation, orchestration and monitoring components on top of...

Everything starts and ends with the customer experience in mind. Our customer support team has proven expertise and demonstrated dedication...

EZFlow production infrastructure is not only segregated from our general-purpose network, but it is also segregated into multiple secured networks...

Robotic Process Automation (RPA) is technology that performs predefined, repetitive business tasks in an automated way. These automation programs, sometimes...

The best candidates for automation are processes that are highly structured, time intensive, high in volume, highly repetitive and rules...

The benefits of RPA include scalability, improved efficiencies, better customer and employee experiences, fast ROI and other improved business outcomes....

Our deep experience in process engineering, technical expertise, and process exploration, along with a platform whose features drive these efforts...

Task mining software looks at user logs and user interfaces to analyze the steps in a given task so the...

Process mining uses process mapping and event logs to look at the totality of all business processes at the enterprise...

Process intelligence combines process mining with business intelligence to deliver deep insights about a business’ end-to-end processes, providing best areas...

Natural language processing is a discipline that teaches computers to understand human language so they can better “communicate” with their...

OCR is a machine learning technique that extracts text from images, even across multiple image formats. Transform virtually any kind...

NLG transforms data into language. NLG is machine learning that automatically transforms data into written narratives that mimic human writing. NLG...

Business process management (BPM) is an organized approach to the discovery, modeling, analysis and improvement of any given business process,...

Business process modeling and notation, or BPMN, is a visual representation that specifies business processes in a business process model.

Intelligent business process management suite (iBPMS) includes software vendors whose product(s) and platform(s) support the full cycle of the business...

Value chain mapping is a process that considers all of the given activities needed to complete a given task, product...

Synchronous refers to steps in a process that execute in back-to-back fashion. For example, Step 2 does not start to...

Asynchronous refers to a process in which multiple steps can execute simultaneously. In other words, Step 1 and Step 2...

An attended process refers to a process that requires human intervention. The process will pause until the human worker executes...

Unattended processes are designed to work without the help of humans, finishing rule-based tasks (point automations) on their own. These...

When RPA uses AI algorithms to improve the experience – be it for the workforce or the customer – we...

Orchestration is the process of coordinating a series of individual tasks to work together with systems and automation, also known...

Hybrid workflows refer to workflows that involve both people and automations.

Hybrid workforce is a term to describe the complementary working nature of people and automation bots.

Infra dashboards, also called infrastructure dashboards, are a medium from which to monitor a given environment (like an infrastructure located...

Hyper orchestration is the optimized coordination of IT environments in collaboration with third-party software, creating compounding benefits as a result...