The benefits of RPA include scalability, improved efficiencies, better customer and employee experiences, fast ROI and other improved business outcomes. Intelligent process automation, often called intelligent automation or simply IA, as the name suggests, brings artificial intelligence into the picture – marrying the functional benefits of RPA with the cognitive capabilities of artificial intelligence like natural language processing (NLP) and optical character recognition (OCR). Cognitive capabilities mimic human learning and activities, which allows for critical analysis and adaptation. In other words, the technology is constantly evolving and adjusting to make itself better, even in spite of variance.
Updated on March 8, 2022
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